Shipping Policy

Thank you for shopping with COVONTY. We aim to make every delivery as smooth and transparent as possible.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During product launches, promotional periods, holidays, or periods of high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Times

Delivery times vary depending on your destination, shipping method, customs processing, and local carrier conditions.

Estimated delivery times are:

United States
[Insert estimated delivery time]

United Kingdom
[Insert estimated delivery time]

European Union
[Insert estimated delivery time]

Other International Destinations
[Insert estimated delivery time]

Please note that these delivery times are estimates and are not guaranteed.

Estimated delivery times begin after your order has been processed and shipped, not from the date the order was placed.

Shipping Costs

Available shipping methods and applicable shipping charges will be displayed at checkout before payment.

Where free shipping is offered, eligibility may depend on your order value, shipping destination, or promotional terms.

Any shipping promotion will be subject to the conditions displayed at the time of purchase.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing tracking information where available.

Please allow approximately 24–72 hours for tracking information to become active after your order has been shipped.

If your tracking information has not updated for an extended period, please contact us at hello@covonty.com.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

Unless these charges are clearly stated as included at checkout, they are the responsibility of the customer.

COVONTY does not control or determine charges imposed by local customs authorities.

We recommend checking your local customs requirements before placing an international order.

Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Customs inspections

• Carrier delays

• Severe weather

• Public holidays

• High-volume shopping periods

• Transportation disruptions

• Local delivery restrictions

• Incorrect or incomplete shipping information

COVONTY is not responsible for delays caused by carriers, customs authorities, or other circumstances outside our reasonable control.

However, if your order appears to be significantly delayed, please contact our Customer Care team and we will assist you in reviewing the shipment.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Recipient name

• Street address

• Apartment or unit number

• City

• State or province

• Postal code

• Country

• Telephone number

If you notice an error after placing your order, please contact us as soon as possible at hello@covonty.com.

We will do our best to update the information before dispatch, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Failed Delivery and Returned Packages

If a package is returned to us because of:

• An incorrect or incomplete address

• Failure to collect the package

• Multiple unsuccessful delivery attempts

• Refusal of delivery

• Other circumstances attributable to the recipient

we will contact you once the returned parcel has been received and reviewed.

If you request reshipment, additional shipping charges may apply.

Any refund for a returned parcel will be handled in accordance with our Return & Refund Policy and applicable law.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Around your delivery location

• With household members

• With neighbors

• With your building reception or mailroom

• With the local delivery carrier

If you are still unable to locate the package, please contact us at hello@covonty.com.

We will assist you in reviewing the tracking information and, where appropriate, communicate with the carrier.

Damaged Packages

If your package arrives visibly damaged, please photograph the outer packaging before opening it where possible.

If the product inside is damaged or defective, please contact us as soon as possible at hello@covonty.com and include:

• Your order number

• Clear photographs of the outer packaging

• Clear photographs of the product

• A brief description of the issue

Please refer to our Return & Refund Policy for additional information regarding damaged or defective items.

Split Shipments

In some cases, items from the same order may be shipped separately.

If your order is divided into multiple shipments, you may receive more than one shipping confirmation email or tracking number.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Please refer to our Return & Refund Policy for information about returns after delivery.

Contact

If you have any questions about shipping, delivery, or tracking, please contact:

COVONTY
Email: hello@covonty.com