FAQ
FAQ
Find answers to some of the most common questions about ordering, sizing, shipping, returns, and COVONTY products.
If you cannot find what you are looking for, please contact our Customer Care team at hello@covonty.com.
Orders
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at hello@covonty.com.
We will do our best to assist you, but we cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.
If your order has already shipped, you may need to wait until it arrives and then follow our return process where applicable.
How do I know if my order has been confirmed?
After successfully placing an order, you should receive an order confirmation email at the email address provided during checkout.
If you do not receive the confirmation email, please check your spam or junk folder.
If you still cannot find it, contact us and provide the name and email address used when placing the order.
Where can I view my orders?
If you have a COVONTY customer account, you can sign in to view your available order history and order details.
You may also receive order status and shipping updates by email.
Sizing
How do I choose the right size?
We recommend measuring your foot length and comparing it with the size information provided on the individual product page.
Because different lasts, materials, and shoe constructions can fit differently, please also check the fit notes provided for each style.
For more information, please visit our Size Guide.
What should I do if I am between two sizes?
If your measurement falls between two sizes, your best choice may depend on your foot shape and the style of the shoe.
If you have wider feet or a higher instep, the larger size may provide additional room.
If you are unsure, contact us with your foot length, usual size, and the product you are interested in.
Do all COVONTY shoes fit the same?
Not necessarily.
Different toe shapes, lasts, materials, heel heights, and constructions can create different fit experiences even when the marked size is the same.
For this reason, we recommend checking the specific measurements and fit notes on each product page.
Shipping & Delivery
Where does COVONTY ship?
Available shipping destinations will be shown during checkout.
Shipping options may vary depending on the destination country or region.
How long will my order take to arrive?
Delivery times depend on the destination, shipping method, customs processing, and local carrier conditions.
Please visit our Shipping & Delivery page for current estimated delivery information.
How do I track my order?
Once your order has been dispatched, tracking information will be sent to your email where available.
Tracking information may take some time to update after dispatch.
You may also be able to view your order status through your COVONTY customer account.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees depending on the destination.
If these costs are not clearly shown as included at checkout, they may be payable by the customer.
Please see our Shipping & Delivery page and Shipping Policy for more information.
Returns & Exchanges
What is COVONTY’s return period?
Eligible products may be returned within 30 days of receiving your order, subject to our return conditions.
Please visit Returns & Exchanges or our Refund Policy for full details.
Can I return shoes after trying them on?
Yes, provided the shoes have only been tried on indoors on a clean, soft surface and remain in their original condition.
Shoes showing outdoor wear, sole wear, stains, scratches, odors, or other signs of use may not qualify for return.
Can I exchange my order for another size?
Please contact our Customer Care team if you need another size, color, or style.
Exchange availability depends on stock.
In some situations, we may recommend returning the original item and placing a new order.
Who pays for return shipping?
Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are generally the responsibility of the customer.
Please review our Returns & Exchanges page and Refund Policy before returning a product.
Products & Care
Will the product color look exactly the same as it does online?
We make reasonable efforts to represent product colors accurately.
However, slight differences may occur because of photography, lighting conditions, screen settings, and natural variations in materials.
How should I care for my COVONTY shoes?
Care requirements depend on the material and construction of the product.
Avoid prolonged exposure to water, excessive heat, direct sunlight, or harsh chemicals unless the product is specifically designed for those conditions.
Where product-specific care instructions are provided, please follow those instructions.
Will leather change with wear?
Natural and genuine leather materials may soften, crease, develop texture, or change slightly in appearance over time.
These changes can be part of the natural character of the material rather than a defect.
Contact
How can I contact COVONTY?
For questions about products, sizing, orders, shipping, returns, or other customer service matters, please contact:
We aim to respond within approximately 1–2 business days.
For order-related questions, please include your order number whenever possible.