Returns & Exchanges
Returns & Exchanges
We want you to feel confident when purchasing from COVONTY.
If something is not right, eligible items may be returned within 30 days of receiving your order, subject to the conditions below.
For complete legal terms and statutory rights, please also refer to our Refund Policy.
Return Eligibility
To be eligible for a return, the item must remain in the same condition in which it was received.
Returned items must be:
Unworn
Unused
Unaltered
Free from stains, scratches, odors, or damage
Returned in the original packaging
Returned with all original accessories and included materials
Proof of purchase or your order number is required.
Trying On Shoes
Shoes may be tried on indoors on a clean, soft surface.
Please take particular care with leather soles, light-colored materials, delicate finishes, and other surfaces that may show signs of wear easily.
Shoes showing signs of outdoor wear, sole wear, creasing beyond normal indoor try-on, stains, scratches, odors, or other signs of use may not be accepted for return.
Please do not attach shipping labels, tape, or other shipping materials directly to the original shoe box.
The original shoe box should be placed inside an appropriate outer shipping carton when returning the product.
How to Start a Return
Before sending any product back to us, please contact our Customer Care team at:
Please include:
Your order number
The item or items you wish to return
The reason for the return
Photographs if the item is damaged, defective, or incorrect
Please wait until your return request has been reviewed and you have received return instructions before sending your parcel.
Returns sent without prior authorization may not be accepted.
Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping service when returning an item.
The customer remains responsible for the return parcel until it is successfully delivered to the return location.
Original shipping charges are generally non-refundable unless required by applicable law.
Exchanges
If you would like a different size, color, or style, please contact our Customer Care team.
Exchange availability depends on current stock.
In some cases, the fastest way to receive the item you want may be to return the original product and place a new order after your return has been accepted.
We cannot guarantee that a requested replacement size, color, or style will remain available while the return is in transit.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
Your order number
Clear photographs of the product
Clear photographs of the packaging where relevant
A short description of the issue
Our team will review the information and provide an appropriate solution.
Refunds
Once your return has arrived and been inspected, we will notify you whether the return has been approved.
If approved, your refund will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account.
Actual processing times may vary depending on your bank, credit card provider, or payment provider.
Return Address
Please do not send any return before contacting our Customer Care team and receiving return authorization.
Once your return has been approved, the return address is:
COVONTY
Room 404, Block D, Youbo Center
Wuke West 1st Road, Wuhou District
Chengdu, Sichuan
China
Please do not automatically send returns to the address shown on the original delivery parcel unless our Customer Care team specifically instructs you to do so.
Need Help?
If you have any questions about a return, exchange, or refund, please contact:
For complete terms, exclusions, and statutory consumer rights, please refer to our Refund Policy.