退款政策
Return & Refund Policy
We hope you love your COVONTY purchase. If for any reason you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, and in its original packaging. Proof of purchase or your order number is also required.
Shoes should only be tried on indoors on a clean, soft surface. Items showing signs of outdoor wear, sole wear, stains, scratches, odors, alteration, or other damage may not be accepted.
All original packaging, accessories, dust bags, and other included materials must be returned with the product.
Please do not use the original shoe box as the shipping carton or attach shipping labels directly to the shoe box.
How to Start a Return
To request a return, please contact us at hello@covonty.com and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Clear photographs if the item is damaged, defective, or incorrect
Please wait until your return request has been approved and you have received return instructions before sending your package.
Items returned without prior authorization may not be accepted.
Please do not send returns to the address shown on the original shipping parcel unless instructed to do so by our Customer Care team.
Return address:
[INSERT RETURN ADDRESS]
Return Shipping
Unless the product is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as COVONTY cannot be responsible for return parcels that are lost before reaching us.
Original shipping charges are generally non-refundable, except where required by applicable law.
Damages and Issues
Please inspect your order when it arrives.
If your item is defective, damaged, or you receive the wrong product, please contact us as soon as possible at hello@covonty.com and include clear photographs of the item and packaging.
After reviewing the issue, we will provide an appropriate solution.
Exchanges
If you would like a different size, color, or style, please contact our Customer Care team.
The fastest way to receive another item is generally to return the original item and, once the return has been accepted, place a new order.
Exchange availability is subject to stock availability.
Exceptions / Non-Returnable Items
Items that have been worn, altered, damaged after delivery, or returned without their original packaging may not be eligible for return.
Final sale items are not eligible for voluntary returns unless otherwise required by applicable law or the product is faulty.
Gift cards, if offered, are non-refundable except where required by applicable law.
European Union / EEA Customers
If your order is shipped to the European Union or European Economic Area, applicable consumer law may give you the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.
After notifying us of your decision to withdraw, you may be required to return the goods within the timeframe prescribed by applicable law.
Your statutory consumer rights, including rights relating to faulty or non-conforming goods, are not affected by this policy.
United Kingdom Customers
If your order is shipped to the United Kingdom, applicable consumer law generally gives you 14 days after receiving your goods to notify us that you wish to cancel an eligible online purchase, followed by an additional period to return the goods.
Your statutory rights regarding faulty, damaged, or misdescribed goods remain unaffected.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.
Where applicable law requires a different refund timeframe or treatment of standard delivery charges, the applicable statutory requirements will apply.
Cancellations
If you need to cancel or modify your order, please contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled once it has entered processing or has been shipped.
Any statutory cancellation or withdrawal rights available under applicable consumer law remain unaffected.
Contact
For questions about returns, exchanges, or refunds, please contact:
COVONTY
Email: hello@covonty.com