Shipping & Delivery
Shipping & Delivery
We want your COVONTY order to reach you as smoothly as possible.
Below you will find general information about order processing, shipping, tracking, customs, and delivery.
For complete legal terms regarding shipping, please also refer to our Shipping Policy.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for shipment.
Orders are generally processed within:
[填写实际处理时间，例如 1–3 business days]
Business days do not normally include weekends or public holidays.
During new product launches, promotional periods, public holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Estimated Delivery Times
Estimated delivery times vary depending on your destination, shipping method, customs processing, and local carrier conditions.
Our current estimated delivery times are:
United States
[填写实际时效]
United Kingdom
[填写实际时效]
European Union
[填写实际时效]
Other International Destinations
[填写实际时效]
Please note that the estimated delivery period begins after your order has been dispatched, not on the day the order is placed.
Delivery estimates are provided for reference and are not guaranteed.
Shipping Costs
Available shipping methods and shipping charges will be shown at checkout before you complete payment.
Shipping costs may vary depending on your destination, order value, and the shipping service selected.
If COVONTY offers free shipping, the applicable order threshold, destination restrictions, or promotional conditions will be displayed on the website or at checkout.
Tracking Your Order
Once your order has been shipped, tracking information will be sent to the email address associated with your order where available.
Tracking information may take approximately 24–72 hours after dispatch to begin showing updates.
If your tracking information does not update immediately, this does not necessarily mean that the parcel has not been shipped.
You may also be able to view your current order status through your COVONTY customer account.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or region.
If these charges are not clearly shown as included during checkout, they may be payable by the customer upon import or delivery.
COVONTY does not determine or control charges imposed by customs authorities.
Customs policies vary by destination, so we recommend checking the applicable requirements in your country or region before placing an order.
Delivery Delays
We do our best to provide realistic delivery estimates, but delays may occasionally occur due to circumstances outside our reasonable control.
These may include:
Customs inspections
Carrier disruptions
Severe weather
Public holidays
High-volume shopping periods
Transportation disruptions
Local delivery restrictions
Incorrect or incomplete shipping information
If your order appears to be significantly delayed, please contact our Customer Care team.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully check your:
Recipient name
Street address
Apartment or unit number
City
State or province
Postal code
Country
Telephone number
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to make the requested change before dispatch, but we cannot guarantee that shipping information can be changed once an order has entered processing or has been shipped.
Failed Delivery
A shipment may be returned to us if delivery cannot be completed because of an incorrect address, repeated unsuccessful delivery attempts, failure to collect the parcel, refusal of delivery, or another issue related to the recipient.
If your parcel is returned to us, we will review the situation once it is received.
Additional shipping charges may apply if you request the parcel to be shipped again.
Lost or Missing Packages
If tracking shows that your parcel has been delivered but you cannot find it, we recommend first checking:
Around the delivery location
With members of your household
With neighbors
With reception, concierge, or the mailroom
With your local delivery carrier
If you are still unable to locate the parcel, contact us at hello@covonty.com with your order number.
We will assist you in reviewing the available tracking information.
Need Help?
For questions about shipping, delivery, or tracking, please contact:
Please include your order number when contacting us about an existing order.